Definitions of Quality

Joseph Juran & Frank Gryna
"Quality is fitness for use."

Robert Peach, The ISO 9000 Handbook
"...the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

Armand Feigenbaum
"Quality is a customer determination based upon a customer's actual experience with a product or service, measured against his or her requirements -stated or unstated, conscious or merely sensed, technically operational or entirely subjective -and always representing a moving target in a competitive market."

American Society for Quality (ASQ)
"Quality denotes an excellence in goods and services, especially to the degree they conform to requirements and satisfy customers."

Peter Senge et al, The Fifth Discipline Fieldbook
"Quality is a transformation in the way we think and work together, in what we value and reward, and in the way we measure success. All of us collaborate to design and operate a seamless value-adding system that incorporates quality control, customer service, process improvement, supplier relationships, and good relations with the communities we serve and in which we operate - all optimizing for a common purpose."

Dave's Definition of Quality
"Quality is a really, really boring definition that has no real meaning to most humans on this planet unless you are a millionaire consultant writing a new book or a quality coordinator applying for some "Quality" award or certification so you can quit and become a millionaire consultant who writes books and produces infomercials from his private island in the Caribbean."

 

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