Quality Reference Materials
(taken from the American Society for Quality, ASQ, Web site, www.asq.org)

 

ANSI/ISO/ASQC Q9000-1994 Series T3000

ASTD Technical and Skills Training Handbook

Badiru, A. and P. Simin Pulat; Comprehensive Project Management, Prentice Hall, 1995.ISBN 0-13-030925-7

Besterfield, Dale H., Quality Control, 5th ed.; ASQ Quality Press, 1997. P706

Brown, M., Baldrige Award Winning Quality, 6th ed.; ASQ Quality Press, 1997. H0976

Camp, R., Business Process Benchmarking: Finding and Implementing Best Practices; ASQC Quality Press, 1995. H0852

Campanella, J., Principles of Quality Costs: Principles, Implementation and Use, 2nd ed.; ASQC Quality Press, 1990. H0593

Covey, S.R., The 7 Habits of Highly Effective People; Simon and Schuster, 1989.

Craig, R., Training and Development Handbook; McGraw Hill, 1996.

Deming, W.E., Out of the Crisis; MIT Press, 1986. P369

Dobyns, L., and C. Crawford-Mason, Quality or Else: The Revolution in World Business; Houghton Mifflin, 1991.

Feigenbaum, A., Total Quality Control, 3rd ed.; McGraw Hill, 1991. P661

Gardner, R.; Handbook of Stategic Planning, John Wiley & Sons, 1986.
ISBN 0-471-88127-9

Hammer, M., and J. Champy, Re-Engineering the Corporation: A Manifesto for Business Revolution; Harper Collins, 1993.

Hayes, B.E., Measuring Customer Satisfaction: Survey Design, Use of Statistical Analysis Methods, 2nd ed.; ASQ Quality Press, 1997. H0925

Hutton, David W., The Change Agent's Handbook: A Survival Guide for Quality Improvement Champions; ASQC Quality Press, 1994. H0842

Imai, M., Kaizen: The Key to Japan's Competitive Success; McGraw Hill, 1986. P374

Ishikawa, K., Guide to Quality Control; 1986. P104

Johnson, R.S., TQM: Quality Training Practices; ASQC Quality Press, 1993. H0734

Joiner, B., Fourth Generation Management: The New Business Consciousness; McGraw-Hill, 1994. P523

Juran, J.M., Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services; Free Press, 1992. P447

Juran, J.M. & Gryna, F.M.; Quality Planning and Analysis, McGraw-Hill, 1993. P482

Katzenbach, J.R., The Wisdom of Teams: Creating the High-Performance Organization; Harper Collins, 1993.

Kouzes, J.M., The Leadership Challenge; How to Keep Getting Extraordinary Things Done in Organizations; Jossey-Bass, 1995.

Leavitt, J.S., and P.C. Nunn, Total Quality Through Project Management;
McGraw-Hill, 1994.

Mintzberg, H., The Rise and Fall of Strategic Planning: Reconceiving Roles for Planning, Plans, Planners; Free Press, 1994.

National Institute of Standards and Technology (NIST), Malcolm Baldrige National Quality Award Criteria; 1997. T1022

Peach, R.W., The ISO 9000 Handbook, 3rd ed.; McGraw Hill, 1996. P626

Scholtes, P., The Team Handbook, 2nd ed.; Joiner Associates, P662

Senge, P., The Fifth Discipline: The Art and Practice of the Learning Organization; Doubleday, 1990. P539

Whitley, Richard; The Customer Driven Company, Addison-Wesley, 1991.
ISBN 0-201-57090-4