WHAT WE DO

Briefly, our job is to bring about change in Concordia's management philosophy, culture and approach so that everyone within the University, using Quality methodology and continuous improvement techniques, can satisfy the needs of all Concordia stakeholders.

We do this through facilitation, training, teaching, learning, researching, communicating, applying proven tools and methods, applying unproven tools and methods, experimenting, innovating, measuring, assuring, controling, lobbying, cajoling, convincing, proving, pestering, lunching, pulling, pushing, wearing down, building up, jumping up and down, humouring, clamoring, tinkering, broadcasting, broadsiding, grooming, marketing, monkeying around, clarifying, clarineting, singing, dancing, clowning, cloning, fly-by-the-seat-of-your-panting and just-about anything-ing we can get away with and still get paid.

Services
Here are all the services we can provide to you at Concordia. For more information just contact us at 4803 or via e-mail at dbgobby@alcor.concordia.ca

1) Training

Quality Tools
Training Problem Solving/Creativity Process
Team Building
Facilitator's Training
Internal Certification in Quality (in the future)

2) Facilitation

Focus Groups
Full Scale
Punctual

3) Assistance and Support

Problem Definition
Benchmarking
Cross Functional Problem Solving
Swat Team Approach (concentrated effort over two days to improve effectiveness and efficiency)

© Copyright 1999 Concordia University, Office of Quality Programs